ShopWise Solution's AI Support Assistant serves as the first line of support on our online e-commerce store, handling customer inquiries on products, orders, returns, and refunds. It seamlessly integrates with the company database to provide efficient and accurate assistance.
- Natural Language Understanding (NLU): The AI assistant should accurately interpret and process customer inquiries to facilitate smooth interactions.
- Context Understanding: Capable of recognizing and processing contextual information for multi-step interactions.
- Personalised Responses: Tailor responses according to individual customer requirements.
- Multi-Turn Dialogues: Support complex conversations that may involve multiple questions or steps.
- Avoidance of Misinformation: Provide responses based only on verified data from the company database.
- Nested Query Handling: Handle complex queries with multiple requests within a single message.
- Database Integration: Interface with the company's database for product and order information retrieval.
- Product Comparison: Compare different products based on customer-defined criteria.
- Alternative Suggestions: Offer alternatives when customers are seeking specific features or prices.
- Product Availability Check: Check and confirm product availability (including specific attributes like color and size).
- Product Data Access: Retrieve detailed product information (e.g., Product ID, Name, Category, Price, Rating, Description, Availability).
- Order Status Check: Retrieve the latest status of a customer's order.
- Tracking and Shipping Information: Provide shipment tracking information and estimated delivery times.
- Return Eligibility Check: Confirm the return eligibility for customer orders.
- Order History Retrieval: Access and display the customer's previous order history.
- Shipping Delay Inquiry: Address delays by providing relevant updates on shipping.
- Multi-Item Order Assistance: Support inquiries about orders with multiple items, offering shipment status for each item.