Feedback *System*? 💬 ⭐ 👎

[nelsonic]

Problem

At present we don't have any sort of feedback system for @home 🫤 🤷‍♀️
We've had 15 friendly people stay these last 6 months ❤️
and a handful have given feedback via the Workaway platform 💬 👍
however it's all been feedback for the host(s), not the house! 👥
And none of it gets us any closer to running a shared living house ... 🙃
If we are going to run the House as going concern without our physical presence,
we need to start collecting feedback ASAP and building our feedback loop. 🔁
Both so we can show the progress we are making to ourselves (+ stakeholders) 🏁
and so that when we open to paying guests, they don't feel like they're alpha/beta-testers. 🆎

Thankfully, we have the perfect project for this already: https://github.com/dwyl/feedback 🔗

Some of the code will be reusable ... need to determine how much after we've done a UI/UX sketch! 🧑‍🎨
We can include the fact that feedback is optionally anonymous but don't over-emphasise it. 🙊

Proposal (for discussion)

• Capture/discuss what data we want to collect from guests. e.g:
  • Name (100% optional, though encouraged especially for public + positive feedback!) 🌹
  • Positive feedback (Text field) - let people write a sentence/paragraph of their experience. ➕
  • Constructive (Negative) feedback - encourage people to be very specific with what can be improved! ➖
  • Link to issue where they reported a problem while they were staying @home e.g: Downstairs Shower Room Door Needs To Be Repaired #285
  • Public / Private Toggle (as in our original prototype) 🙈 / 🌏
  • Date Range when they visited/stayed @home. 📆
  • Star rating ⭐ this is especially helpful for public "reviews"
• Revive and build upon the superb work done by @jackcarlisle ❤️
• Ideally we should be able to send the person a link with a unique id that pre-populates the date-range when they stayed. 🔗

Note: If they chose to complete the feedback via the provided link, we don't need to have a Name field.
But if they decide to toggle to public and leave a star-rating, we can have a field for Public Name,
i.e. what they want to to appear on their review.

Later we could also create an integration that helps people who have left a positive review
to publish it to Google Reviews: https://developers.google.com/my-business/content/review-data
but that's a Boss Level Quest for much later! 😉

We should also have a generic form that anyone can access directly from our website without auth or any pre-pop.
e.g: home.dwyl.com/feedback

@iteles this is a 1-2 week mini-project that we will need to build sooner or later. 💭
(The sooner we build and start using it the better for iteration & refinement)
We could sit down and do a sketch of all the fields/layout in Figma when you have time ...
Probably T2h of our time is required to finalise requirements.

And we could axsk @MikeRund to work on it remotely from Blightly 🇬🇧 while he's awaiting Visa clearance to return. ⏳
Or I will get to it sometime next year once the Secret Garden #14 is finished ... 👷 🌱 ⌛

Yes, we could bare-bones build this using just a styled Google Form as we've done before: 🧾
https://github.com/dwyl/learn-to-send-email-via-google-script-html-no-server
maybe that could be a good approach for rapid prototyping this
and then lift-and-shift (the HTML + Tailwind CSS is always reusable) the code to the more "advanced" version. 💭

#discuss 💬 🙏

Relates to: #113 #Systems ⚙️