Invoice pdf overlap issue

[Preethi-Dzine-hub]

Preconditions and environment

• 2.4.7-p3
• In magento 2.4.7-p3, I have created product with 8 customisable options, I have created test order and created invoice for this product. when print invoice, the product options get overlapped
  invoice2025-01-13_07-57-46.pdf

Steps to reproduce

1. place test order test product with more than 8 custom options
2. Then, in admin submit invoice for the ordered product
3. In sales->Invoice section, Select the invoice and click on print option

Expected result

Pdf generated with no overlap

Actual result

Pdf generated with product options overlap

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @Preethi-Dzine-hub. Thank you for your report.
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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hi @Preethi-Dzine-hub,

Thanks for your reporting and collaboration.

We have tried to reproduce the issue in Latest 2.4-develop instance and we are not able to reproduce the issue.Kindly refer the screenshots.

Pdf generated with no overlap

Kindly recheck the issue in Latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[katalystcreative]

We have precisely the same issue. It occurs when the invoice PDF is more than one page - configurable options from page 2 overlap at the top of page 2. I have attached an example. Please note the colour 'Neon' displayed at the top of page 1.

invoice2024-12-18_09-18-02.pdf

[engcom-Bravo]

Hi @katalystcreative,

Thanks for your Update.

As per this comment #39537 (comment) the issue is not reproducible in Latest 2.4-develop instance.Please refer the attached file.

invoice2025-01-16_04-36-36.pdf

Thanks.

[Preethi-Dzine-hub]

Hi,

The issue is reproducible when the product with custom options added to the cart as second item, so that the product options extend to the second page, then it got overlapped to the first page.

invoice2025-01-13_07-57-46.pdf

[katalystcreative]

Hi.

Exactly as @Preethi-Dzine-hub has updated. If the product options extend to page 2, the result is that they overlap at the top of page one. On the example from @engcom-Bravo, the product options do not extend far enough to reproduce the issue.

Thanks.

[engcom-Bravo]

Hi @katalystcreative @Preethi-Dzine-hub,

Thanks for your update.

We have tried to reproduce the issue in Latest 2.4-develop instance and we are able to reproduce the issue.Kindly refer the attached file.

invoice2025-01-22_04-52-35.pdf

Pdf generated with product options overlap.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-13769 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.