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In forward option when using the cc option does not contain a cc after submitting a reply #588

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komal-sh-27 opened this issue Aug 5, 2022 · 0 comments

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Bug

komal-sh-27 commented Aug 5, 2022

Description
In forward option when using the cc option does not contain a cc after submitting a reply

How to reproduce
Step 1: Go to the ticket, click on the forward option and reply send with the cc option

Step 2: Now in the cc option used other non-agent id then enter this time will show this email is in cc:

Step 3: After submitting the reply shown in BCC :

Possible Solution

If we use the forward with cc option with non-agent email id should be saved as a CC, not a BCC.

komal-sh-27 added the Bug label

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