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When create ticket from admin side so here message field is required but after submit ticket so ticket is not creating #630

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komal-sh-27 opened this issue Feb 16, 2023 · 0 comments
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1.1.2 Version Admin General issue at admin panel Bug Something isn't working Notification Regarding Notifications issues Ticket Regarding Tickets issues V-1.1.2.1 V-1.1.2.2 Regarding issue with v-1.1.2.2

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Description
When create ticket from admin side so here message field is required but after submit ticket so ticket is not creating

How to reproduce
Step 1: Create a ticket without message field from the admin side and create a ticket:

image

After submit ticket showing like this:

image

Step 2: Now click on same ticket and now create a ticket again from admin side with ticket view page of customer:

image

So here not submit the ticket and also showing a warning message in message field.

Possible Solution
If we create a ticket in without message field ticket so here not showing a warning message like this also create a ticket.

@komal-sh-27 komal-sh-27 added Bug Something isn't working Admin General issue at admin panel Ticket Regarding Tickets issues Notification Regarding Notifications issues 1.1.2 Version V-1.1.2.2 Regarding issue with v-1.1.2.2 V-1.1.2.1 labels Feb 16, 2023
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Labels
1.1.2 Version Admin General issue at admin panel Bug Something isn't working Notification Regarding Notifications issues Ticket Regarding Tickets issues V-1.1.2.1 V-1.1.2.2 Regarding issue with v-1.1.2.2
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